The Benefits of Training Aged Care Staff in Aged Care Rights
Person delivering training/information session.
In the Australian aged care sector, training and development of staff members plays a crucial role in ensuring high-quality care and support for older people. One effective way to achieve this is by training staff in aged care rights. Elder Rights Advocacy offers onsite and virtual staff training, which explores the Charter of Aged Care Rights (the Charter) and supports staff in upholding these rights.
Empowering Staff to Uphold Dignity and Autonomy
Based on the Charter, Elder Rights Advocacy training promotes person-centred care and listening to the older person’s voice in all interactions. By recognising and respecting the older person’s rights, care staff create an environment for older people that fosters their independence, choice, and a sense of control over their own lives. While all care staff should be aware of the Charter of Aged Care Rights, feedback from staff who have attended one of Elder Rights Advocacy’s training sessions shows that the training enhances their understanding of these rights.
Improved Quality of Care
Aged care staff with a strong understanding of aged care rights will deliver high-quality care. Elder Rights Advocacy training covers how these rights relate to safety, privacy, dignity and freedom from abuse, supporting staff members to consistently provide care that meets these standards. Enhanced quality of care contributes to better health outcomes, improved emotional wellbeing, and an overall higher quality of life for older people.
Enhanced Communication and Engagement
Training staff in aged care rights promotes effective communication and engagement with older people. Staff members are encouraged to listen actively to residents, respect individual preferences, and involve the older person in decision-making. Elder Rights Advocacy trainers draw on real-life examples reflecting their advocacy experience. The sessions are interactive and allow time for open discussion on how to balance rights and risks.
Prevention of Elder Abuse and Neglect
By educating aged care staff about aged care rights, training programs play a crucial role in preventing elder abuse and neglect. In addition to advocacy and aged care rights training, Elder Rights Advocacy offers training in preventing and responding to elder abuse. This training assists staff to recognise signs of abuse, neglect or exploitation and to respond appropriately. This can help identify potential issues early on, leading to timely interventions and protecting vulnerable older people.
Compliance with Regulatory Standards
Aged care providers are subject to regulatory frameworks and standards that govern the rights and wellbeing of older adults. Elder Rights Advocacy’s training in aged care rights supports compliance with these standards, reducing the risk of regulatory consequences. Compliance safeguards older people’s interests and fosters trust and confidence among residents and their families. Staff are encouraged to advocate for older people and refer residents to Elder Rights Advocacy for confidential and independent advice.
Training aged care staff in implementing the Charter of Aged Care Rights is essential for ensuring older people’s wellbeing, dignity and rights. Elder Rights Advocacy’s training empowers aged care staff by increasing their knowledge and understanding of these rights. This training supports them in providing better quality care, preventing elder abuse and neglect, and creating an environment that respects the autonomy and choices of older people. Training benefits the older person and promotes a compassionate and person-centred care culture. Elder Rights Advocacy advocates live and work in communities across Victoria. To book an onsite or virtual session, please call 1800 700 600 or visit www.elderrights.org.au/get-support/education-sessions/
Australian Human Rights Commission. (2018). Older People's Rights: Fact Sheet. Retrieved from https://humanrights.gov.au/our-work/age-discrimination/publications/older-peoples-rights-fact-sheet
Department of Health and Ageing, Australian Government. (2008). Aged Care Staff: Educating for the Future. Retrieved from https://www.health.gov.au/sites/default/files/aged-care-staff-educating-for-the-future.pdf
Ombudsman Victoria. (2021). Training Aged Care Staff in Recognising and Reporting Elder Abuse. Retrieved from https://www.ombudsman.vic.gov.au/Publications/Training-aged-care-staff-in-recognising-and-reporting-elder-abuse.aspx
World Health Organization. (2019). Elder abuse. Retrieved from https://www.who.int/news-room/fact-sheets/detail/elder-abuse