If you have a question about aged care services or need help to speak with your aged care provider, please call us on 1800 700 600.

Problems we help with

Our advocates can answer your questions and help with all kinds of problems to do with aged care services. For example, you might be:

• trying to access services but having trouble with assessment, waiting times or finding a provider.
• receiving services in your home or an aged care home but feeling unsafe or unhappy with the quality of care.

How we help

When you call, one of our experienced and caring advocates will listen carefully to your concerns. We can explain your rights and help you explore solutions. We’ll also explain what kinds of outcomes you can expect. Then, with your permission, we can refer you to other services that may benefit you.

We’re independent of government and aged care providers; our service is free and confidential

Respecting you and your choices

You decide how involved you want us to be. We can assist by giving you information and advice about how to speak up for yourself.

Or, if you want more support, we can contact your aged care provider for you. If you ask us to advocate on your behalf, we will contact you regularly to update you and ask what you want to do next.

What we don’t do

We can’t:

• give you legal or financial advice
• tell you which aged care provider to use
• provide care or care case management.